Topic: ABC will not launch on Vista - even with updater

My install problem is similar to Kevin's (see Post area)...
We can get the install screen to come up and even start the install program, however, we get the following error:

C:\Program Files\Giggles Computer Funtime For Baby\Giggles-ABCs & 123s\Giggles Baby - ABCs & 123s.exe
An error occurred while trying to replace the existing file: DeleteFile failed; code 32. The process cannot access the file because it is being used by another process. Click Retry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation.

We tried to "skip" the file, but then the program wouldn't launch.
We uninstalled / re-installed, shut down, re-booted, etc.

Any thoughts???
Help!!!
Thanks,
Ken

Re: ABC will not launch on Vista - even with updater

Hi Ken,

Restart your computer and then try again. That error is one of the many silly Vista "features". Restarting will typically make it go away and you'll be able to proceed.

Let me know if you continue to have difficulties - you can email us directly at support@giggles.net if you have any further difficulty. We'll have it working for you pronto! :-)

Have a great day!

[b]Customer Service & Support
Giggles Computer Funtime For Baby™[/b]

Re: ABC will not launch on Vista - even with updater

As help for others who may experience problems installing in Vista, here is a set of simple instructions that will fix just about all problems. Windows Vista can be a real nightmare to install any software into. But we're certain this will get the program installed for anyone having difficulties.

Start over by following the steps outlined below:

1) Navigate to the Giggles directory within your Start Menu and choose to Uninstall the program completely.
2) After the program is completely uninstalled, restart your computer.
3) Place the original install CD into the drive and install the program on your computer. At the end of the install, be sure that the "launch" program button is UNCHECKED. After quitting the installer, DO NOT try to launch or open the program yet.
4) Restart your computer.
5) Download the Windows Vista Updater for the Giggles program you own from our website at http://www.giggles.net/downloads.php  (Be sure to choose "save as..." and save the file to your desktop - you cannot "run" it from our website).  After downloading the updater, you'll need to run that updater and it will install the update on your computer. When that is complete, make sure the "launch" button is not checked if you see one, and do not try to launch the program yet after quitting the installer.
6) Restart your computer.

Everything should now function as expected and the program should work from this point forward. Let me know if you have and further difficulties.

Have a great day!

[b]Customer Service & Support
Giggles Computer Funtime For Baby™[/b]